Privacy Policy

Effective Date: 28th February 2026

1. This Site

This website (our "Site") is operated by Frontier, a company incorporated in Scotland with company number SC730608 whose registered office is at Barclays Eagle Labs, 58 Kingston Street, Glasgow, G5 8BP. ("we," "our," "us").

2. This Privacy Policy

2.1 This privacy policy (our "Privacy Policy") sets out the personal information we collect from or about you and/or you give to us (your "personal data"), why we collect it, how we use it, and when we may share or disclose it. It also sets out how to contact us and supervisory authorities for further information, and/or in the event you have a complaint that we cannot resolve with you.

2.2 We collect, use, and are responsible for certain personal data concerning you. We are regulated under various laws, including the Data Protection Act 2018. We are responsible as "controller" of your personal data collected by us for the purposes of those laws.

3. Contacting Us

3.1 If you have any questions about our Site or this Privacy Policy, including if you don't understand any part of this Privacy Policy, please contact us:

3.1.1 By email at hello@frontierhq.com; or
3.1.2 By post at:

Frontier
Barclays Eagle Labs
58 Kingston Street
Glasgow
G5 8BP

3.2 We will endeavor to respond to you promptly. Please note that our email facilities are monitored only during business hours (excluding public and bank holidays in the UK, or a part thereof).

3.3 Please also note that we may keep a record of correspondence to enable us to properly manage our relationship with you, the operation of our business, to deal with your query, and for quality and training purposes.

4. Our Site

4.1 This Privacy Policy relates to your use of our Site. The Site includes the websites linked to the following domain names and all associated webpages:

https://frontierhq.com/

4.2 Please note that this Privacy Policy applies also to personal data we gather via our social media profiles:

Twitter: _FrontierHQ
LinkedIn: https://www.linkedin.com/company/frontierhq

4.3 Where we link to other websites owned and operated by third parties from our Site and social media profiles, and where you access sites other than those operated by us, please note that we do not operate these websites. These websites may also gather information about you and have their own policies relating to personal data. For information on how they collect and use your personal data, please consult their privacy policies.

5. How We Collect Personal Data

5.1 We collect personal data about you when you access our Site, social media profiles, or sites operated by providers to us, register with us, contact us, send us feedback, purchase or access services via our Sites or those of our providers, telephone or write to us, post material to our Site, sign up to receive marketing information from us, complete customer surveys, visit our social media profiles, or post material via those profiles.

5.2 We collect this personal data from you either directly, such as when you register with our Site or contact us, or indirectly, when you browse our Site or via providers of facilities to us and to you.

5.3 Our collection of your personal data is aided by the use of cookies. For more information on how we use cookies, please see our cookie policy.

6. Personal Data Collected

6.1 The personal data we collect depends on the particular activities carried out through our Site or social media profiles. Personal data may include:

• Your name, address, and contact details.

• The location and/or device from which you are visiting our Site.

• Your preferences regarding the use of our Site.

• Details of any feedback you give us by phone, email, post, or via social media.

• Your registration details relating to our Site, such as username and login details.

• Information concerning the elements of our Site or our social media profiles that you visit, read, interact with, and information concerning the manner of that interaction.

7. Uses of Your Personal Data

7.1 We use your personal data to:

• Manage your relationship with us, including your access to features of our Sites that require registration.

• Verify your identity.

• Provide goods and services to you.

• Perform contracts with you.

• Customize our Site, our social media profiles, and their content to your preferences.

• Notify you of any changes to our Site or to our services that may affect you.

• Improve our business through feedback and staff training.

• Protect the rights, property, or safety of others.

• Operate our Site and our business.

7.2 Our Site is not intended for use by children, and we do not knowingly collect or use personal data relating to children.

8. Our Legal Basis for Processing Your Personal Data

8.1 When we use personal data, we are required to have a legal basis for doing so. The legal bases we may rely on include:

• Consent - where you have given us clear consent for us to process your personal data for a specific purpose.

• Contract - where our use of your personal data is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

• Legal Obligation - where our use of your personal data is necessary for us to comply with the law.

• Legitimate Interests - where our use of your personal data is necessary for our legitimate interests, your legitimate interests, or the legitimate interests of a third party.

9. Changes to This Policy

Please note that we may update this policy from time to time, so if you revisit our Site at a later date, you should check this policy again to make sure you have seen the current version. This policy was last updated on 28th February 2025.

For any further inquiries, contact us at hello@frontierhq.com.